By Staff Reporter
Dubai: The UAE today announced the top-performing and lowest-ranked government entities in its Zero Government Bureaucracy programme, an initiative aimed at streamlining processes and enhancing efficiency.
The Ministry of Justice, Ministry of Foreign Affairs, and Ministry of Energy and Infrastructure have been named the best-performing entities, while Emirates Post, the General Pension and Social Security Authority, and the Ministry of Sports ranked lowest in the initiative’s first performance review.
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE, and Ruler of Dubai, announced the results on his X account, also naming the worst-performing entities in the initiative’s first performance review.
“Government bureaucracy is the art of turning simple matters into complicated ones,” Sheikh Mohammed said. “It creates systems that stifle creativity. In bureaucratic systems, procedures take precedence over results, paperwork is prioritized over service delivery, and rules are designed to discourage thinking outside the box.”
He emphasized that inefficient systems—often built over years—can be dismantled with bold, decisive action. “To those not making enough effort, bad bureaucratic systems created over years can be changed with brave and fast decisions in days,” he warned.
“At the end of 2023, we launched an initiative to eliminate and reduce bureaucracy across government entities, along with an assessment to measure their responsiveness in delivering better services, enhancing efficiency, and simplifying people’s lives. We commend those who have excelled,” Sheikh Mohammed tweeted.
The UAE launched the Zero Government Bureaucracy (ZGB) programme, an ambitious initiative aimed at overhauling the current government work structure to enhance service efficiency and quality, in 2023.
The ZGB programme seeks to eliminate redundant government procedures and requirements, significantly simplifying the administrative process. Ministries and government entities are tasked with the immediate implementation of the programme, which includes cancelling a minimum of 2,000 government measures, halving the time required for procedures, and removing all unnecessary bureaucracy by end of 2024.
The programme is also set to develop simpler, quicker and more efficient government procedures. By focusing on the consolidation of similar procedures, the removal of superfluous steps, and the acceleration of service delivery, the UAE Government will make an extraordinary leap in the administration of its procedures.
Aiming to bolster the effectiveness of government procedures from ministries and federal entities, the ZGB programme will strive to enhance the UAE’s leadership and its standing in global competitiveness rankings in terms of government efficiency and minimal bureaucracy.
