By Staff Reporter
Dubai’s Roads and Transport Authority (RTA) has rolled out the Madinati smart reporting service through its “Mahboub” chatbot on WhatsApp, making it easier for residents and visitors to report infrastructure and transport-related damage across the city.
The service allows users to capture and send photos of issues such as damaged pavements, bus shelters, traffic signals, directional signs, and other public assets. Reports are instantly forwarded to RTA’s relevant departments, enabling faster response times and smoother resolution.
The initiative is part of RTA’s Strategy 2024–2030, which focuses on future readiness, becoming a data-driven organisation, and developing agile technological infrastructure. It also supports Dubai’s broader vision of building a smart and sustainable city where community involvement plays a central role.
Meera Al Shaikh, Director of Customer Happiness at RTA, said the launch underscores RTA’s commitment to enhancing public participation and maintaining the quality of life across the emirate.
“It further boosts engagement with the public by ensuring rapid responses to reports and feedback within record time,” she noted.
Between January and June 2025, RTA’s Call Centre received 6,525 reports via the Madinati service. The platform also allows users to submit proposals related to infrastructure and streets, strengthening collaboration between the authority and the community.
With the addition of the WhatsApp feature, RTA continues to expand its flexible digital infrastructure, offering innovative and accessible services designed to meet the evolving needs of Dubai’s residents and visitors.
News Source: Dubai Media Office
