By Staff Reporter
Dubai Electricity and Water Authority (DEWA) is accelerating the use of artificial intelligence across its energy distribution operations, aiming to enhance efficiency, reliability, and customer satisfaction as part of its digital transformation strategy.
At the heart of this effort is DEWA’s smart grid, supported by AED 7 billion in investments through 2035. The grid enables integrated, round-the-clock services and plays a key role in Dubai’s ambition to be a global leader in AI adoption and digital innovation.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted the capabilities of the Distribution Network Smart Centre, which processes over 15 million data points daily. This data is transformed into dashboards and insight reports that guide real-time decisions and enable predictive maintenance.
Al Tayer emphasized that leveraging big data, machine learning, and AI has helped DEWA achieve record operational performance, including the world’s lowest electricity customer minutes lost — just 0.94 minutes in 2024, far below the 15-minute average in Europe.
As of end-2024, DEWA operated 69 33kV substations and over 45,000 medium-voltage substations. To meet rising demand, the authority deployed more than 1.2 million smart electricity meters and over 1.1 million smart water meters, with full adoption across its customer base.
The expansion aligns with Dubai’s wider smart city goals and underscores DEWA’s role in shaping a tech-driven, sustainable energy future.
News Source: Dubai Media Officce
